Something wrong with your order? Email hello@nicethingsdept.com with your order number or proof of purchase and a brief description of the problem.
For items that can reasonably be posted, we normally ask you to return them for assessment. Contact us first for instructions and the return address.
We will arrange a repair, replacement or refund as required by Australian Consumer Law. For a major fault, you can choose a refund or replacement. If a fault is confirmed, we reimburse reasonable return postage. Keep your postage receipt.
We do not accept change-of-mind returns. Your rights under Australian Consumer Law, including any different return arrangements or other remedies required by law, are unaffected.