Terms of Service

About these terms

These terms apply to purchases from nicethingsdept.com. Nice Things Dept is operated by Richard Davies, ABN 80 466 808 719. In these terms, “we”, “us” and “our” mean Nice Things Dept.

Nothing in these terms limits your rights under the Australian Consumer Law or any other law that cannot be excluded.

Orders and payment

Check your items, delivery address and contact details before placing an order. Use a payment method you are authorised to use. The payment methods available for your order are shown at checkout.

Orders depend on stock availability and successful payment. If a problem prevents us from supplying an item, we will contact you and refund any payment for the item we cannot supply. We will not substitute a different product or charge a higher price without your agreement.

If you need to correct an order, email us as soon as possible. Whether a change can be made depends on whether the order has already been processed or dispatched. This does not limit any cancellation or other rights you have by law.

Prices

Prices are in Australian dollars (AUD). The amount payable for your order, including any applicable taxes and delivery charges, is shown before you pay. Prices may change for future orders; a later price change does not change an order already placed.

Product information

Read the product description, dimensions, materials, care instructions and any age guidance or safety warnings before ordering. Contact us if a detail you need is missing or unclear. Products must meet the descriptions and consumer guarantees that apply to them.

Delivery

Delivery estimates depend on the product and destination. Check the delivery information shown for your item and at checkout, or ask us before ordering if you need an item by a particular date. Many items are sent directly from overseas suppliers, including China.

If your order is late, missing or damaged, contact us so we can help resolve it. Delivery estimates do not remove your rights under Australian Consumer Law.

Returns and consumer rights

See our Returns and refunds page for the process. Contact us first at hello@nicethingsdept.com with your order number or other proof of purchase and a description of the problem. We provide return instructions and the return address privately.

For items that can reasonably be posted, we normally ask you to return them for assessment. If a fault is confirmed, we reimburse reasonable return postage. Keep your postage receipt. Different arrangements apply where required by law, including for faulty items that cannot easily be returned.

For a major failure, you can choose a refund or replacement. Other remedies, including repair and compensation, may apply under Australian Consumer Law. We do not accept change-of-mind returns. This does not affect your legal rights.

Privacy

Our Privacy Policy explains how personal information is handled when you use the store or place an order. Contact us if you have a privacy question.

Changes to these terms

If we update these terms, the revised version will apply to future orders. Changes do not remove rights connected with an order you have already placed.